We all experience services daily. We notice the unexpected, delightful moments as well as the painful and unpleasant ones. What we don’t always notice are the in-between moments, the micro-moments that make up the holistic service experience. How do we observe, analyze, assess and understand services in a way that helps us see the pieces that define the whole? A Service Safari is an immersive and collaborative process and tool for observing, assessing and deeply understanding key dimensions of a service experience.
In this workshop, you’ll experience a Service Safari, reflect on the experience, and compare with other methods/tools for assessing and understanding services.
We invite both new and experienced practitioners to join us. We want this to be a lively and constructive discussion about interesting and effective ways of observing and evaluating services.
Some possible topics for discussion: