Enabling Service Remixes

As large enterprises shift from discrete, isolated services to co-creation with customers, what is the impact to designing service experiences? How does this shift change how services are delivered? How can enterprises maintain a consistent experience across an ever-increasing number of services? This talk will describe how teams in Philips are shifting to capabilities-based thinking, what that means for how services are designed and delivered, and some lessons learned along the way to enabling service remixes.