Thomas's passion is to infuse service design into business problem solving for large institutions that he works for. His service design toolkit helps retailers and brands think through their omni-channels strategies. In addition he teaches undergraduates at the Illinois Institute of Technology and is Co-Chair of the SDN Chicago Chapter.
Thomas built his foundational years doing highly collaborative design where he led the charge in the creation of visual design systems for many exhibitions at The Field Museum of Natural history.
Thomas holds a Masters of Design Methods from the IIT Institute of Design in Chicago, IL. He also has a BFA in Graphic Design from University of Illinois at Chicago.