Andrea is a service designer at Adaptive Path, where she works on diverse projects across all of Capital One's lines of business. She also programs events ranging from speaker series to the 2017 Adaptive Path Service Experience Conference. Previously, she worked in product design at Fitbit, focusing on data visualization, user research, and UX for new features, where she experimented with lean UX for the first time.
Before graduating from Carnegie Mellon's master's program in interaction design, Andrea studied architecture history and European literature at Brandeis University, and worked for three years at a management consulting firm specializing in customer experience.
She is also a board member of the San Francisco chapter of the Service Design Network and the northern California chapter of DOCOMOMO.